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Reviews from happy customers

We pride ourselves on our customer service and this is a big reason why we have over forty 5* reviews online. We have chosen a selection of lovely reviews from our customers for you to have a look at. Contact us to order your stove or wood-burning fire and join the ever-growing list!

Gas Fireplace
Glass Fireplace
Brick Fireplace
Feet by the Fire

Customer Reviews

Just had a stove fitted by this company. Fantastic service from picking our stove, with valuable advice from Susan, right through to the fitting. John, the fitter, helped by Graham, did a great job putting in our stove. The results far exceeded our expectations. I wouldn't hesitate to recommend this company to anyone. Believe me, we looked all over the North East for a reliable company. Thankfully we found Andrew and Susan. P.S if you get John to fit your stove make sure you have plenty of tea bags. 😀

T. Oliver (Facebook)

I’d definitely recommend AR Wood Burning Stoves. Andrew and Susan are a very pleasant and helpful couple. I’ve recently had my wood burner installed by Tony and Kevin. Two great lads who have done a fantastic job. Very professional, knowledgeable and immaculate workmanship. Tony was very helpful with all the advice given and answered any questions I needed to ask. 5* for customer service, quality and cleanliness. Thanks everyone.

Anne G (Facebook)

We had our burner installed this week and first small fire test done today. Super happy with AR wood burning stoves. Right from the first visit to their shop Susan and Andrew were really helpful and patient with me as I took my time to pick the right stove. The install guys had a work ethic second to none and did an amazing job; fully fitted in 2 days. Would have no hesitation in recommending Andrew and Susan’s business. In fact I already have to my neighbour!

S. Elliott (Facebook)

Absolutely amazing job well done Tony wasn’t the easiest job but added an extra day & got the job complete and we are extremely pleased with.
Definitely recommend to anyone wanting a log burner excellent job & high standard.
Thank you both .👍🏻☺️

Kelly J (Facebook)

What a wonderful set of people. Andrew and Susan took care of the order and made sure what we wanted would work and then the fabulous Tony and his sidekick Andy did a magnificent job fitting it all together. They never stopped and took real pride in their work. Highly, highly recommend.

Mary H (Facebook)

First class service. Sam and john worked there socks off on what turned out to be a nightmare job. Stayed till 10pm to finish the job off after having a horrendous day. Love the finished result, would recommend them 100%. ⭐️⭐️⭐️⭐️⭐️

G. Craig (Facebook)

Fantastic experience from first contact to completion, nothing was too much bother for the fitters and they even fitted the fireguard to keep the Grandkids safe, Thanks A.R👍👍👍

Andrew M (Google)

Very happy with AR wood burning stoves.
Fitted by 2 great lads who done a cracking job. Transformed from old gas fire to log burner, hearth and oak beam in 2 days.

Kevin B (Google)

Would recommend to anyone. Very quick and easy transaction and all products and work completed were better than expected. Couldn't be more pleased!!

Benjamin W (Google)

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